Update order delivery status from customer SMS confirmations
Update order delivery status from customer SMS confirmations
Your pre-delivery chat replies about orders leave fulfillment without confirmation, delaying last-mile scheduling. Capture confirmations and notes into the order record to notify dispatch same day.
Workflow preview:
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Overview
Incoming pre-delivery replies should instantly update orders so fulfillment doesn't rely on manual checks. This flow captures the customer's reply, updates the order record, and notifies dispatch so deliveries are scheduled correctly the same day.