Update onboarding ticket after a course module watched
Update onboarding ticket after a course module watched
Your course module watches go untracked, leaving onboarding tickets without completion context. Mark tickets when course modules are watched so teams can follow up same day.
Overview
When module watches don't surface in your CRM, success teams lack the context to prioritize outreach and learner SLAs suffer. This flow writes watch events into onboarding tickets so coordinators can see progress and act the same day.