Update new tickets with even/odd triage flag for routing

Your support tickets lack a triage marker, causing uneven routing and delayed engineer handoffs. This tags new tickets with an even/odd triage flag so on-call engineers get balanced queues.

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Overview

Turn noisy, inconsistent ticket queues into predictable, balanced workloads so your engineering on-call and triage coordinators spend less time assigning and more time fixing. By tagging tickets with an even/odd triage flag, routing decisions become immediate and balanced within minutes.