Update learner ticket when a course module is watched
Update learner ticket when a course module is watched
You miss learner progress when module watched tags stay only in the course platform, leaving support without completion context for coaching. Tickets update so coordinators act within hours.
Overview
Stop letting module completions live only in your course platform — program coordinators need that context to coach and escalate. This flow keeps learner tickets updated within minutes so coordinators can act within hours and reduce follow-up delays.