Update learner support ticket with watched module status
Update learner support ticket with watched module status
Your learners' module completions aren't reflected in support tickets, leaving student success reps without progress context. Updates ensure reps see watched-module status same day.
Overview
When learners complete course modules, support tickets must reflect that progress so reps can provide timely coaching. This workflow writes watched-module status back to the ticket, giving student success managers the context to act same day.