Update lead status from chat tags to CRM

Your chat leads arrive without clear qualification tags, leaving reps guessing and delaying outreach. This sets contact lead status and conversation phase so reps get clear priorities same day.

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Overview

Chat leads often arrive unqualified and steal rep time; this flow turns chat tags into CRM lead stages and updates the chat conversation phase so reps see accurate priorities. That means clearer queues and faster follow-up within minutes of a chat event.