Update lead records with external call system ID

Webhook call IDs that aren't attached to leads strip away call context and force reps to search records. This writes the ID to the matching lead so reps see call history within minutes.

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Overview

Incoming call-system IDs arriving unattached to CRM leads create lookup friction and remove call context from sales conversations. This flow writes those IDs to the matching lead and tags the communication platform so reps see call history within minutes and spend less time hunting for context.