Update lead journey records from passback submissions feed

Your passback submissions arrive in the database without CRM context, leaving reps without return reasons. Keep lead journey records current so reps can act on returned leads the same day.

Overview

Passback rows arriving disconnected from CRM leave reps guessing on why a lead returned. This workflow writes return reasons, timestamps, and proof flags directly into lead journey records so reps and enrollment managers can respond with full context the same day.