Update lead follow-up status and boomerang email thread
Update lead follow-up status and boomerang email thread
Pipeline stage changes leave your lead tracker and email threads out of sync, confusing agents. It updates the tracker and boomerangs the thread so agents can respond within SLA.
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Overview
When pipeline stages advance without tracker updates, agents lose follow-up context and SLAs drift. This flow aligns the lead tracker and email thread so support ops can see history and act within SLA windows.