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Update KPI spreadsheet when support case is closed

Update KPI spreadsheet when support case is closed

Your closed support cases aren't reflected in KPI spreadsheets, delaying reporting and skewing SLA visibility. It pushes closed dates to the KPI sheet so managers see accurate counts same day.

Update KPI spreadsheet when support case is closed

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Overview

Closing the loop between your CRM and KPI documents removes blind spots in support performance. This flow captures closed-case dates into your KPI sheet automatically so managers and analysts have accurate daily counts and SLA visibility the same day.

Update KPI spreadsheet when support case is closed