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Update IT progress rows from incoming webhook payloads

Update IT progress rows from incoming webhook payloads

Your webhook IT updates leave the support tracker inconsistent, so agents lack current case context. Keep the central sheet updated so agents have accurate status for same-day handoffs.

Update IT progress rows from incoming webhook payloads

Overview

Inbound system updates often leave your support tracker out of sync, which forces agents to hunt for case context and delays handoffs. This flow keeps the central sheet accurate by writing webhook-driven updates into the tracker so agents have up-to-date status for same-day handoffs.

Update IT progress rows from incoming webhook payloads