Update inquiry record immediately on support thread reply

Unrecorded replies in your support channel leave inquiry rows stale and remove context from handoffs. This keeps records accurate for triage and same-day follow-up.

Overview

Untracked replies in busy support channels often break handoffs and delay responses for mid-market SaaS support teams. This flow writes reply timestamps and message text into your inquiry sheet so support ops and agents get context instantly and can follow up the same day.