Update incident records from webhook ticket updates fast

When webhook ticket updates arrive unsynced, your incident records miss client notes and agents lack context. This keeps notes and status current so teams respond with full context within minutes.

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Overview

Webhook-driven ticket updates often arrive without matching incident context, which leaves NOC operators and change/config specialists scrambling during handoffs. This workflow attaches comments and resolution status to the right incident so teams see full client context and act within minutes.