Update incident records from mentions for on-call teams

Channel mentions include severity hints and dates but aren't recorded, leaving on-call engineers without triage context. Get accurate triage context within minutes.

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Overview

Unrecorded severity notes in chat slow triage and create blindspots for on-call engineers. This workflow extracts severity and dates from channel mentions and writes them into your incident table, giving teams accurate context within minutes so SLAs are easier to meet.