Update inbound chat contact records for support agents

You get new chat contacts missing channel or phone context, causing agents to delay outreach. It updates and verifies the lead record so agents can contact customers reliably same day.

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Overview

Stop agents chasing incomplete chat contacts by ensuring incoming messaging leads are verified and enriched before they reach the inbox. Apply this once from IT to provide support agents with updated, contactable records so outreach happens reliably within the same day.