Update handoff tracker from incoming ticket webhook events
Update handoff tracker from incoming ticket webhook events
Untracked ticket handoffs leave coordinators without reassignment context and delay escalations. This creates accurate, time-stamped handoff rows so agents can reassign cases same day.
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Overview
Manual handoff logs and delayed lookups create reassignment friction and raise SLA risk. This flow centralizes and timestamps every incoming handoff so your support coordinators can reassign with full context and act within minutes, avoiding escalation windows.