Update guest feedback rows from incoming webhook events
Update guest feedback rows from incoming webhook events
Your guest feedback arrives as webhook payloads without linked records. Updates append messages to the matching feedback row so coordinators get consolidated context same day.
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Overview
Incoming webhook feedback often arrives without a clear link to existing guest records, forcing coordinators into time-consuming manual lookups and slowing service recovery. This flow attaches each message to the correct feedback row automatically so coordinators see full guest context within minutes and can act same day.