Update follow-up date on matching board item from ticket
Update follow-up date on matching board item from ticket
Your snoozed support tickets lack board follow-up dates, leaving owners without scheduled context. This restores follow-up dates to board items so coordinators can act before SLAs lapse.
Overview
Snoozed tickets should carry their follow-up date back to your ops board so owners don't miss customer callbacks. This flow ensures those dates populate the right item and that coordinators can act on follow-ups within minutes.