Update first response date on project KPI tracker
Update first response date on project KPI tracker
You miss SLA visibility when first client replies aren't recorded on your project tracker, leaving managers unable to prioritize follow-ups. It keeps SLA dashboards accurate and actionable same day.
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Overview
Stop guessing when the first client reply arrived and surface that timestamp directly on your project tracker. Project managers and the owner gain immediate SLA visibility and can act on overdue threads the same day.