Update FAQ source from labeled support conversations for curators

Your support messages tagged for article creation go untracked, causing duplicate drafts and delayed knowledge updates. Capture tags into your FAQ table so curators can review and publish the same day.

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Overview

Tagged support conversations often become backlog noise that knowledge teams must hunt through. This workflow routes those tags into your central FAQ table and updates matching records so curators can review and publish the same day, cutting duplicate drafts and manual handoffs.