Update enquiry when issue moves to council review
Update enquiry when issue moves to council review
When issues move to council review, your enquiry records can go out of sync and delay customer follow-up. Keep enquiry status current so coordinators can respond accurately same day.
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Overview
When internal issues move to council review, enquiry records often fall out of sync and coordinators spend time chasing status. This workflow keeps enquiry status and timestamps current, so your program coordinators can send accurate customer updates the same day.