Update duplicate case status in CRM records daily
Update duplicate case status in CRM records daily
New case records lack linked originals, causing duplicate investigations and extra work. Flagging matches daily reduces duplicate effort and yields a ready triage list before the next business day.
Overview
Unflagged duplicates cost agent time and slow SLA responses; daily detection prevents repeated investigations. This flow flags matched records and links originals each morning so IT and CRM leads receive a clean triage list before the workday starts.