Update DND status for unsubscribed SMS contacts in your CRM
Update DND status for unsubscribed SMS contacts in your CRM
SMS unsubscribes aren't reflected in CRM, so reps may keep contacting opted-out prospects and generate complaints. This stops outreach by marking leads DND so lists stay compliant within minutes.
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Overview
When SMS unsubscribes don't reach your CRM, reps can keep contacting opted-out prospects and expose the business to complaints. This flow converts unsubscribe events into a DND lead status so outreach stops within minutes and your small sales operation stays compliant.