Update dispatch message record with parsed customer reply
Update dispatch message record with parsed customer reply
Your dispatch records lack parsed reply context from SMS, causing routing delays and manual triage. Coordinators receive reply classifications and cleaned text so they can triage faster.
Overview
Inbound SMS replies are often unstructured, forcing dispatch coordinators into manual decoding and delayed routing. This flow turns those replies into a clear classification and cleaned text field so coordinators can triage and route jobs within minutes.