Update deal SLA fields when lead activity completes
Update deal SLA fields when lead activity completes
Your New Lead activity completions lack elapsed-time context, so deal owners can't gauge SLA adherence or prioritize follow-ups. It writes elapsed minutes to the deal so owners see SLA exposure fast.
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Overview
When lead activities are closed without timing data, deal owners and operations lack SLA visibility and can't prioritize effectively. This flow captures the event, calculates elapsed minutes, and writes that timing to the deal so owners see SLA exposure within minutes and can act the same day.