Update customer training ticket after course module viewed

Your learner support tickets lack module viewing context, so reps repeat questions and delay troubleshooting. Marking tickets with watched modules gives reps context for same-day triage.

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Overview

When learners finish a module, their support tickets should immediately show that progress so reps stop asking repetitive questions. Updating ticket progress in near-real time gives technical support the context to triage and resolve issues same day.