Update customer record and send survey follow-up messages
Update customer record and send survey follow-up messages
Your survey responses (photos, ratings, comments) require manual copying into customer records and delay replacements. It updates CRM, attaches photos, tags cases, and sends email/SMS so replacements occur same day.
Overview
Survey replies often arrive with photos and context that never make it into the CRM, slowing replacements and follow-up. This flow writes submission data to the contact, attaches photos, applies sentiment tags, and sends immediate email and SMS so cases are ready for action same day.