Update customer case status when work item completes
Update customer case status when work item completes
Your Done work items aren't updating linked customer cases, leaving support and release teams unaware of deployment readiness. The case status updates automatically so teams see deployment state ahead of release.
Overview
When engineering marks bugs Done, support and release teams need immediate visibility to avoid missed deployments. This flow updates the linked case status automatically so release coordinators and agents see deployment readiness within minutes.