Update CSAT records from tenant survey responses in CRM
Update CSAT records from tenant survey responses in CRM
Your tenant CSAT survey entries arrive without CRM context, leaving reps without linked feedback. You get consolidated CSAT fields in CRM so agents can act on feedback the same day.
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Overview
When tenant CSAT replies aren't linked to CRM records, support lacks the context needed to respond quickly. This flow parses survey answers and writes them into CSAT records so managers and agents can triage feedback the same day.