Update CRM contacts when SMS contacts opt out
Update CRM contacts when SMS contacts opt out
Your SMS unsubscribe reports can leave CRM contacts contactable, causing accidental outreach and compliance headaches for revenue teams. Update opt-out status and notify ops so outreach halts same day.
Overview
When SMS opt-outs don't reach your CRM, reps keep contacting opted-out people and risk complaints. This flow flips opt-out flags and alerts ops so outreach halts the same day and your revenue processes remain compliant.