Update contact tags from SMS confirmations for calls

Your SMS confirmations for booked calls arrive unstructured and leave reps unsure of appointment status. Confirmations update contact tags immediately, keeping scheduling accurate same day.

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Overview

Unclear SMS confirmations force reps to hunt for status and slow down follow-up. This flow translates one-word replies into immediate contact tag updates, so scheduling coordinators and sales reps can act on confirmations or reschedules the same day.