Update contact records from incoming family SMS messages
Update contact records from incoming family SMS messages
When family texts arrive untracked, your roster lacks message context and coordinators miss replies. It captures and timestamps each SMS into matching contact rows so coordinators can respond same day.
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Overview
Inbound family texts frequently arrive outside your roster, leaving coordinators without context and delaying responses; this flow attaches each message to the correct contact record. That means program coordinators see full message history and can reply same day, reducing missed outreach.