Update contact record on inbound SMS receipt automatically
Update contact record on inbound SMS receipt automatically
Your inbound SMS lack contact context, leaving campaign managers unable to see message history. Add a message flag to the contact table so teams can prioritize replies same day.
Overview
Inbound SMS often arrive without contact context, slowing campaign response and follow-up. This flow marks and updates the relevant contact record so campaign managers and ops see message history and can prioritize replies within hours.