Update contact lifecycle when chat shows prior outreach
Update contact lifecycle when chat shows prior outreach
When outgoing chat replies omit follow-up status, you can't see which stakeholders need recontact and duplicate outreach wastes hours. Mark contacts for re-engagement automatically so you prioritize follow-up the same day.
Overview
Stop losing track of which stakeholders have already been contacted — this flow detects outgoing chat replies that indicate prior outreach and flags the contact for re-engagement. Project managers get clear follow-up status and can act the same day to avoid duplicate work.