Update contact engagement statuses from incoming event webhooks
Update contact engagement statuses from incoming event webhooks
Engagement webhooks arrive without updating contacts, leaving email and video statuses stale. Keep engagement fields current so coordinators can route and report same day.
Overview
When engagement events don't reach your contact database, routing and reporting break and program coordinators lose timely context. This workflow captures incoming event webhooks and updates contact engagement fields so your teams see activity within minutes, enabling same-day routing and accurate operational reports.