Update contact engagement status from inbound SMS messages
Update contact engagement status from inbound SMS messages
Your incoming SMS replies often lack CRM context, so contacts go unprioritized and callbacks are delayed. Flagging those contacts as engaged ensures team visibility and faster follow-ups within minutes.
Workflow preview:
Zap details:
Overview
When prospects reply by text, they should move forward — not sit idle. This flow marks SMS responders as engaged in your contact records, giving field teams immediate visibility so callbacks happen within minutes and jobs get scheduled faster.