Update contact automation status from incoming order webhook
Update contact automation status from incoming order webhook
Order webhooks don't set contact status, so sales and support can't tell which order email was sent. It updates the contact status and posts a ticket note so teams see the email state within minutes.
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Overview
When order webhooks arrive without structured contact status, reps and ticket owners spend time verifying what email was sent. This flow writes the right automation status to the contact and appends a ticket note so account and support teams have accurate context within minutes.