Update company last contact date from sent email
Update company last contact date from sent email
Your sent support emails aren't tracked on company records, leaving CSMs without recent contact context and delaying follow-ups. Keep company contact dates current so CSMs can act same day.
Overview
Outbound support emails often fail to appear on account records, leaving CSMs without context and follow-ups delayed. This flow writes outbound email dates to the company record so CSMs see recent contact and can respond same day.