Update community Last NPS date on user profiles
Update community Last NPS date on user profiles
New community users without an NPS date stop your CS ops team from scheduling surveys and measuring engagement. Set Last NPS date from CRM or auto-calc it from join date so outreach runs on schedule.
Overview
Stop guesswork around NPS timing and ensure surveys hit the right window for each new community user. Accurate Last NPS dates let your CS ops schedule outreach reliably so follow-ups occur on time and teams act within days of join.