Update closed IT tickets with original SLA creation date

Your IT tickets often lack preserved creation dates, forcing manual SLA lookups and slowing reporting. You’ll get closed tickets stamped with original timestamps for accurate SLA reporting same day.

Overview

Incomplete metadata on closed tickets makes SLA reporting manual and error-prone. This flow automatically stamps completed IT tickets with their original creation timestamps so IT managers and program coordinators can produce accurate SLA reports the same day and avoid reconciliation work.