Update case status when tickets are missed for accounts

Unrecorded ticket notifications leave your Case records with stale status and agents miss required pickups and follow-ups. Agents can triage work same day.

Overview

When ticket notifications don't flow into Case records, program coordinators and agents waste time reconciling schedules and miss critical pickups or outreach windows. This flow sets Case status to Missed by default and links upcoming tickets to switch the Case to Scheduled so your team can triage and act the same day.