Update case records when dev issue completes QA
Update case records when dev issue completes QA
Your support cases lack QA linkage when linked development issues are marked Done, leaving agents unsure about testing status. Keep case testing status current for same-day customer follow-up.
Overview
When linked development issues are marked Done, support teams often lack clear QA confirmation and waste time chasing status. This flow writes linked QA issue references and statuses onto the Case so agents can start same-day customer follow-up with full testing context.