Update case record when a response status changes

You get response status changes that don't reach linked case records, causing coordinators to miss next steps and do manual follow-up. Keep case fields current so coordinators can act the same day.

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Overview

When reply statuses change off-platform, coordinators spend time reconciling records and miss timely actions. This flow writes key intake fields into the matching case record automatically, so coordinators see current data and can act the same day.