Update case closed date from completed task entry
Update case closed date from completed task entry
Your completed support tasks don't update CRM cases, so closure times are missing and reporting is incomplete. This updates case closed timestamps so managers have accurate closure reports within minutes.
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Overview
When completed tasks never reach the CRM, closure metrics and SLA reporting break down. This flow writes closure timestamps into the case record automatically, giving support managers accurate closure history within minutes so SLAs and reports stay reliable.