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Update case and add comment for failed payments

Update case and add comment for failed payments

Your failed payment instalments leave claim cases without updated recovery status or next-review dates. Keep cases updated so recovery and billing teams can act same day.

Update case and add comment for failed payments

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Overview

Failed instalments silently degrade recovery throughput and create blind spots for collectors. This connects failed payment events directly to the CRM case, updates status and review dates, and appends a contextual comment so collectors have actionable context within minutes.

Update case and add comment for failed payments