Update cancelled session records on webhook receipt now
Update cancelled session records on webhook receipt now
Your counselling session records go out of date when external cancellations arrive, causing manual lookups and missed reschedules. Keep records current so coordinators can reschedule same-day.
Overview
When external cancellation hooks arrive they immediately update the CRM session record so program coordinators and schedulers have accurate attendance and cancellation reasons. That reduces manual lookups and enables same-day rescheduling and clearer reporting.