Update cancelled accounts to inactive status in CRM
Update cancelled accounts to inactive status in CRM
Your cancellation webhooks don't update CRM accounts, so records stay active and cause billing or access confusion. Mark accounts inactive so billing and access match cancellations.
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Overview
When cancellation events arrive and accounts remain active, billing and security teams scramble to catch up. This flow flips cancelled accounts to inactive automatically, so billing and access removal happen within minutes and teams avoid manual reconciliation.