Update call log entries with captured order numbers
Update call log entries with captured order numbers
Your call records lack caller-entered order numbers, preventing handlers from reconciling or escalating requests. The order number is added to the call record so staff can reconcile calls same day.
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Overview
When IVR-captured order numbers don't make it into call records, handlers waste time hunting details and follow-ups slip. This flow attaches a cleaned order number and timestamp to the existing call row so project managers and coordinators can reconcile and act on calls the same day.