Update billing record when a subscription cancels with reason
Update billing record when a subscription cancels with reason
Your subscription cancellations reach CRM without reason or timestamp, leaving billing and retention teams blind to churn context. Add reason and timestamp so teams can act same day.
Overview
When a paying user sets their subscription to cancel, billing and account teams need a clear reason and timestamp to act. This flow writes that context into the customer billing record so teams can prioritize retention and adjust invoicing, often the same day.