Update advisor absence records daily in the CRM
Update advisor absence records daily in the CRM
Your daily workforce report may fail to mark absent advisors, leaving shifts uncovered and routing incorrect. This keeps availability current so coordinators can reassign before the next shift.
Overview
When daily attendance rows miss marking absences, shifts go uncovered and customers wait. This flow marks absent advisors in your CRM automatically so coordinators can reassign coverage within minutes and avoid next-shift gaps.